A boss creates fear, a leader confidence. A boss fixes blame, a leader corrects mistakes. A boss knows all, a leader asks questions. A boss makes work drudgery, a leader makes it interesting.
- Russell H. Ewing
The person who knows HOW will always have a job. The person who knows WHY will always be his boss.
- Diane Ravitch
The real leader has no need to lead - he is content to point the way.
- Henry Miller
The executive exists to make sensible exceptions to general rules.
- Elting E. Morison
The secret of successful managing is to keep the five guys who hate you away from the four guys who haven't made up their minds.
- Casey Stengel
| A Boss | A Leader |
| Drives employees | Coaches employees |
| Depends on authority | Depends on goodwill |
| Inspires fear | Generates enthusiasm |
| Says "I" | Says "we" |
| Places blame for breakdown | Fixes the breakdown |
| Knows how it's done | Shows how it's done |
| Uses people | Develops people |
| Takes credit | Gives credit |
| Commands | Asks |
| Says "Go" | Says "Let's go" |
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